Technical Support

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   Technical Support

There are four ways that we would recommend to resolve problems with the ACCOUNTS program, and to answer questions about it:

 

1.Read the Manual: Yes, we know many people hate reading manuals or help files. However, many of the questions we get asked can indeed be answered by carefully reading or searching in the manual or this help file. The help file has exactly the same contents as the manual. Don't forget that you can search in the help using the Index or Search tabs. (You get to the Help via the Help Contents & Index quick link or Help Contents and Index menu option on the main window, or the Help button on virtually every other window in the program.)

 

2.Check the FAQs: There is a Frequently-Asked Questions page on the web site, at http://www.Software4Nonprofits.com/accounts/faq.htm.

 

4.Email us directly, using the Contact Information below. It is also possible to phone us, but we would strongly encourage you to try email first, because it is better if there are many details in our answer.

 

Note: Personal support is only available to users who have paid for the program or purchased an annual support and updates renewal within the last year, or are still in their initial 60-day evaluation period for the paid versions. This includes support by email, and by phone.

 

ACCOUNTS support cannot replace your accountant!

 

It is important to understand that while we can advise you on how to use the program to enter your transactions, get your reports, etc., we cannot advise you on what transactions you should be making, which reports you should use for which purposes, etc. It is your accountant's job to give you that advice, and it would be a major liability issue for us to do so!

 

Contact Information

 

You may contact us in any of the following manners:

 

Email:

info@Software4Nonprofits.com (You can also send an email to this address by using the Help ⇒ Email Software4Nonprofits.com menu option.)

 

Web:

www.Software4Nonprofits.com

 

Mail:

Dan Cooperstock

57 Gledhill Ave.

Toronto, Ontario  M4C 5K7

Canada

 

Phone:

(416) 423-7722

 

Fax:

(416) 423-0855
 

Skype:

dancooperstock

(Skype is a free Internet telephony solution, from www.skype.com)

We hope that the program is so simple that there should be very few problems that this help file / manual and a bit of experimenting will not solve.

 

Please be sure to report any bugs you feel you find in the program to us, and we will try to fix them (if we agree that they are bugs!) within a reasonable period of time. We would also be pleased to hear enhancement requests, to add or improve features. We do not promise to add any such requests to the program though, only to consider them.

 

ACCOUNTS Support Exceptions

 

There are various things that are not included in our standard support, which you are eligible for because you are either still in the evaluation period for the program, or have paid in the last 12 months. For the unusual few things that we do not consider to be reasonably included in our standard support, we will ask you to pay an hourly rate if you need assistance.

 

Examples of things that would not be included in our standard support include (but are not limited to):

 

Creating your own reports with SQL via the Database SQL Select window, or with an external SQL-based report designer.

Significant accounting questions that should be answered by your accountant. (We would not do those regardless, whether or not you were willing to pay.)

Designing your own transaction import files.