Cooperstock Software recommendeds three ways to get support for ACCOUNTS:
It is important to understand that while we can advise you on how to use the program to enter your transactions, get your reports, etc., we cannot advise you on what transactions you should be making, which reports you should use for which purposes, etc. It is your accountant's job to give you that advice, and it would be a major liability issue for us to do so!
If you email us and receive no reply within a day, please phone us to follow up, at (416) 423-7722. Most emails will be answered much sooner.
In rare cases, we may offer to solve complex problems by remote controlling your computer, with your permission and participation. In those cases, we use Remote Desktop powered by Techinline to do so.
Please report any bugs you find in ACCOUNTS, and feel free to request feature enhancements.
Your support subscription includes all normal "how to" questions, help with any problems you are having with the program, etc. However, there may be special unusual requests that are not part of the standard support expectations, like data conversions from programs that ACCOUNTS cannot currently convert from etc. In cases like this, if we are able and willing to take on the work, we will negotiate an hourly charge for our time. (It is rare that anyone needs this.)
Check out software developer Simon Tatham's useful article on bug reporting at www.chiark.greenend.org.uk/~sgtatham/bugs.html. It indicates what sorts of details are helpful when reporting apparent software bugs. The article exhibits a bit of "attitude", but does give good advice overall.