You can contact Cooperstock Software (the business that owns Software4Nonprofits.com) in any of the following ways:
Note about SPAM and email: We receive a lot
of SPAM, and our SPAM-checker does sometimes mis-identify legitimate
email as SPAM. So please ensure that you have a clear Subject line
in your email so we can tell at a glance that it isn't SPAM.
Using the name of the program, "DONATION", in your Subject line
will help! If you email us and receive no reply in a day or two,
it is almost certainly because your email was accidentally
classified as SPAM and ignored. Please write again with a clearer
subject line, or phone.
We hope that the program is so simple that there should be very few problems that the manual or help file
and a bit of experimenting will not solve.
Please be sure to report any bugs you feel you find in the program, and we will try to fix
them within a reasonable period of time. We would also be pleased to hear enhancement requests, to
add or improve features.
Both bugs and feature suggestions can also be reported through
the Support Forums.
How to Report Bugs Effectively
There is a very good article on this subject at www.chiark.greenend.org.uk/~sgtatham/bugs.html. It is by Simon Tatham, the author of a free software program called PuTTY, which is used for secure encrypted access between one computer and another. There are a few bits in the article that exhibit a bit of "attitude" but overall we do think it is very helpful. It gives you an idea of what sorts of details are helpful when reporting apparent bugs to software authors.
