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There are three ways that I would recommend to resolve problems with the DONATION program, and to answer questions about it:
| 1. | Read the Manual: Yes, I know many people hate reading manuals or help files. However, many of the questions I get asked can indeed be answered by carefully reading or searching in the manual or this help file. The help file has exactly the same contents as the manual. Don't forget that you can search in the help using the Index or Find tabs. |
| 2. | Use the Support Forum: There is a web-based support forum, available online at http://forums.Software4Nonprofits.com. The forums allow you to search for similar questions that have already been answered, which may solve your problem immediately. Otherwise, you can post your question there (after signing up to be a registered user of the Support Forum) and I, or another experienced user, will answer it. You can also post suggestions for new features of the DONATION program on the Support Forum. |
| 3. | Email me directly, using the Contact Information below. It is also possible to phone me, but I would strongly encourage you to try email first. |
Note: Personal support is only available to users who have paid for the program or purchased an annual support and updates renewal within the last year, or received a free license because they satisfy the conditions for free use listed on the program's PRICING page. This includes support by email, and by phone. General questions that will be of interest to many users will always be answered on the Support Forum, but if you post an individual question that only applies to your situation, again you will have to be a paid or licensed free user in order to receive an answer.
Contact Information
You may contact me in any of the following manners:
Email:
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info@Software4Nonprofits.com (You can also send an email to this address by using the Help à Email Software4Nonprofits.com menu option.)
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Web:
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www.Software4Nonprofits.com
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Support Forums:
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forums.Software4Nonprofits.com
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Mail:
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Dan Cooperstock
57 Gledhill Ave.
Toronto, Ontario M4C 5K7
Canada
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Phone:
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416-423-7722
NOTE: I reserve the right to return long-distance calls by calling collect.
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Skype:
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dancooperstock
(Skype is a free Internet telephony solution, from www.skype.com)
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I hope that the program is so simple that there should be very few problems that this manual and a bit of experimenting will not solve.
Please be sure to report any bugs you feel you find in the program to me, and I will try to fix them (if I agree that they are bugs!) within a reasonable period of time. I would also be pleased to hear enhancement requests, to add or improve features. I do not promise to add any such requests to the program though, only to consider them. Both bugs and feature suggestions can be reported through the Support Forums.
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