Technical Support

There are four ways that I would recommend to resolve problems with the DONATION program, and to answer questions about it:

Read the Manual: Yes, I know many people hate reading manuals or help files. However, many of the questions I get asked can indeed be answered by carefully reading or searching in the manual or this help file. The help file has exactly the same contents as the manual. Don't forget that you can search in the help using the Index or Find tabs. (You get to the Help via the Help à Contents and Index menu option on the main window, or the Help button on virtually every other window in the program.)

Use the Support Forum: There is a web-based support forum, available online at http://forums.Software4Nonprofits.com. The forums allow you to search for similar questions that have already been answered, which may solve your problem immediately. Otherwise, you can post your question there (after signing up to be a registered user of the Support Forum) and I, or another experienced user, will answer it. You can also post suggestions for new features of the DONATION program on the Support Forum.

3.	Check the FAQs: There is a Frequently-Asked Questions page on the web site, at http://www.Software4Nonprofits.com/faq.htm.

4.	Email me directly, using the Contact Information below. It is also possible to phone me, but I would strongly encourage you to try email first.

Note: Personal support is only available to users who have paid for the program or purchased an annual support and updates renewal within the last year, or are still in their initial 60-day evaluation period for the paid versions, or the first 30 days after installation for the free Lite version.. This includes support by email, and by phone. General questions that will be of interest to many users will always be answered on the Support Forum, but if you post an individual question that only applies to your situation, again you will have to be a paid user or still be in your evaluation period in order to receive an answer.

Contact Information

You may contact me in any of the following manners:

Email:	info@Software4Nonprofits.com (You can also send an email to this address by using the Help à Email Software4Nonprofits.com menu option.)
Web:	www.Software4Nonprofits.com
Support Forums:	forums.Software4Nonprofits.com
Mail:	Dan Cooperstock 57 Gledhill Ave. Toronto, Ontario M4C 5K7 Canada
Phone:	416-423-7722
Skype:	dancooperstock (Skype is a free Internet telephony solution, from www.skype.com)

I hope that the program is so simple that there should be very few problems that this manual and a bit of experimenting will not solve.

Please be sure to report any bugs you feel you find in the program to me, and I will try to fix them (if I agree that they are bugs!) within a reasonable period of time. I would also be pleased to hear enhancement requests, to add or improve features. I do not promise to add any such requests to the program though, only to consider them. Both bugs and feature suggestions can be reported through email or the Support Forums.