Terms of Use

Last Updated: September 1, 2026

The Software4Nonprofits website located at https://software4nonprofits.com/ and all related products and services—including DONATION Online™, DONATION Standard and ACCOUNTS Standard (collectively, the “Services”)—are owned and operated by S4NP Corporation, a Delaware corporation (“Company”). Certain features may be subject to additional guidelines, terms, or rules, which will be posted in connection with such features and are incorporated by reference into these Terms.

These Terms of Use describe the legally binding terms and conditions that govern your use of the Services. By using the Services, you agree to be bound by these Terms and represent that you have the authority and capacity to enter into them. If you agree on behalf of an organization, “you,” “your,” and “Account Holder” refer to that organization. Otherwise, such terms refer to you, personally. You must be at least 18 years of age to use the Services. If you do not agree, do not use the Services.

These Terms require the use of binding arbitration on an individual basis to resolve disputes and limit available remedies.

Summary of Services

DONATION Online is a web-based donor management, online fundraising and website management platform where Account Holders maintain donor records, run campaigns, accept donations, sell event tickets, recruit volunteers, issue receipts, manage their website and process payments, together with reporting and communications tools. Payment processing is provided by Forward (DBD Ventures LLC), a Tier 1 PCI DSS-compliant payment facilitator whose payment flows are white-labeled within the platform. Each Account Holder applies for and holds its own merchant account (“MID”), underwritten by Forward in the Account Holder’s name; all funds flow directly from donors to the nonprofit’s bank account through Forward’s payment infrastructure. The Company does not hold, custody, or intermediate funds at any point in the transaction process.

DONATION Standard and ACCOUNTS Standard are desktop software products for nonprofit organizations. All products require registration; subscriptions or annual fees apply as described at the time of registration.

Access and License

Subject to these Terms, the Company grants you a non-transferable, non-exclusive, revocable, limited license to access the Services for your own lawful purposes. You shall not sell, rent, lease, distribute, or commercially exploit the Services; reverse engineer or disassemble any part of the Services; access the Services to build a competitive product; or copy or reproduce any part of the Services except as expressly permitted.

Account Registration

You must provide accurate, complete, and current registration information and maintain the confidentiality of your password. We reserve the right to refuse registration or terminate accounts at our sole discretion. You are solely responsible for all activity under your account made using such password, even if you claim that the use or activity was unauthorized. Notify us immediately of any unauthorized use at info@software4nonprofits.com.

Rules of Conduct

You agree not to use the Services to infringe intellectual property rights or violate any law; submit false or misleading content; engage in abusive, harassing, defamatory, or fraudulent behavior; distribute spam; upload viruses or malicious code; impersonate others; or interfere with the Services. You shall abide by all applicable laws, including anti-money laundering, sanctions, and anti-terrorism financing laws. The Company may suspend or terminate accounts pending investigation of any suspected violations.

Payment Processing

Payment processing for DONATION Online is powered by Forward. Each Account Holder applies for and holds its own merchant account (“MID”), underwritten by Forward in the Account Holder’s name, and the Company is not a party to that merchant account. All transaction funds are settled directly by Forward to the Account Holder’s verified bank account in the United States or Canada, as applicable, less applicable Transaction Fees. The Company does not hold, take custody, or intermediate transaction funds at any point. All credit card data is encrypted and tokenized by Forward. By using Software4Nonprofits’ payment features, Account Holders agree to accept and comply with Forward’s merchant terms and policies as a condition of using the Payment Gateway.

If we or Forward deem any charge suspicious or fraudulent, Forward may hold funds pending verification and reserve the right to refund the transaction to the original payment method. The minimum charge is $0.50 and the maximum is $50,000.00 plus applicable fees. Certain items and services are prohibited from being sold through the Payment Gateway.

Canada

Account Holders in Canada may process credit card and pre-authorized debit (“PAD”) transactions on a card-not-present basis only. Card-present processing and Company-provided card readers are not available in Canada. Funds settle in Canadian dollars to a verified Canadian bank account held by the Account Holder, and Transaction Fees, the Effective Rate, and Rate Credits are calculated in the settlement currency.

PAD transactions are subject to Payments Canada Rule H1. The Account Holder is responsible for obtaining, retaining, and honoring valid payor authorizations and for providing any required pre-notification to payors.

The Account Holder is solely responsible for the issuance and content of official donation receipts under the Income Tax Act (Canada) and Canada Revenue Agency requirements. The Company provides recording and receipting tools only and makes no representation that any receipt satisfies those requirements.

Transaction Fees and Guaranteed Effective Rate

A Transaction Fee of up to 4.90% + $0.30 per credit card charge, and up to 1.90% + $0.30 per ACH or pre-authorized debit charge, is applied to each charge processed through the Payment Gateway. Current rates are published at https://www.software4nonprofits.com/pricing and may be changed in accordance with the Changes to These Terms section below. By default, the donor covers the Transaction Fee—it is added to the total charge amount and paid by the donor. The donor may opt out of paying the Transaction Fee at the time of transaction, in which case the Account Holder (nonprofit) must cover the fee and such fee will be deducted from the settlement amount before funds are deposited to the Account Holder’s bank account (or, if the Account Holder’s settlement activity is insufficient, will be invoiced as a debt owed to the Company and due upon receipt). When the donor covers the fee, it is paid directly to the Company and may not be tax-deductible (see Taxes, below); a 0% fee is applied to the Account Holder’s settlement for that charge.

For each calendar quarter, the Company guarantees that an Account Holder’s Effective Rate will not exceed 1.5%. Only Account Holders that maintained an active subscription for the entire calendar quarter are eligible.

“Eligible Transaction” means a transaction settled to the Account Holder during the quarter for which the Donor Cover Fee (“DCF”) option was enabled in its default configuration at the time the transaction was charged. Transactions charged while the DCF option was disabled by the Account Holder, whether at the account level or for the applicable campaign, form, or device, are not Eligible Transactions. Those transactions are excluded from both Net Transaction Fees and Qualifying Volume, and Transaction Fees on them are borne by the Account Holder in full and are not subject to this guarantee.

For each Eligible Transaction, the “Borne Fee” means the Transaction Fee applicable to that transaction, less any supporter fee-coverage contribution applied to that same transaction, and in no event less than zero. A Transaction Fee is treated as borne by the Account Holder to the extent it is not covered by a supporter, whether deducted from the Account Holder’s settlement, netted at the time of the charge, invoiced, or otherwise assessed.

“Net Transaction Fees” means, for each quarter, the sum of the Borne Fees for all Eligible Transactions settled during that quarter, less any Borne Fees reversed in connection with refunded or disputed Eligible Transactions. Net Transaction Fees exclude chargeback fees, dispute fees, ACH and PAD return fees, hardware charges, subscription fees, and any other amounts that are not Transaction Fees.

“Qualifying Volume” means the total base contribution amount of all Eligible Transactions settled to the Account Holder during the quarter, net of refunds and chargebacks. “Base contribution amount” means the amount the donor elected to contribute, excluding any donor-elected fee coverage added at checkout. All Eligible Transactions are included in Qualifying Volume regardless of channel or campaign type, and regardless of whether the supporter elected to cover the Transaction Fee.

“Effective Rate” means Net Transaction Fees for the quarter divided by Qualifying Volume for the quarter. If an Account Holder has no Eligible Transactions in a quarter, no Effective Rate is calculated for that quarter and no Rate Credit is issued.

If the Effective Rate for a quarter exceeds 1.5%, the Company will issue a Rate Credit equal to Net Transaction Fees for that quarter minus 1.5% of Qualifying Volume for that quarter. The Rate Credit accrues to the Account Holder’s account and is applied automatically against each subsequent invoice until exhausted. The Account Holder’s outstanding Rate Credit balance is capped at twelve (12) months of the Account Holder’s then-current subscription fees, and amounts exceeding that cap do not accrue. Rate Credits have no cash value, are not redeemable for cash, are not transferable, and are forfeited upon termination of the account.

The Company will display a notice at the point the supporter fee-coverage option is disabled, stating that transactions charged while the option is disabled are excluded from the Guaranteed Effective Rate.

The Rate Credit is the Account Holder’s sole and exclusive remedy for any failure to meet the Guaranteed Effective Rate and is not limited by the Limitation on Liability section below. The Company may modify or discontinue the Guaranteed Effective Rate prospectively in accordance with the Changes to These Terms section below.

Account Holder Data

Data submitted by or on behalf of Account Holders (“Account Holder Data”) remains the property of the Account Holder. We will not sell, license, or share Account Holder Data except when directed by the Account Holder, required by law, necessary for payment processing through Forward, or to provide technical support. Account Holder Data excludes persistent transaction log data (“Charge Data”), which is the property of the Company and/or Forward. Upon termination, Account Holder Data is available for retrieval for 90 calendar days and then deleted. Account Holders are responsible for the accuracy and legality of their data and for providing their own privacy policy to end users. Account Holders agree not to collect Sensitive Information (credit card numbers, social security numbers, government IDs, health data) through the Service except as expressly facilitated by the platform.

Campaigns and Fundraising

Supporters provide payment at the time of contribution. Estimated delivery dates are estimates only. Account Holders must make good-faith efforts to fulfill campaign obligations. Supporter data becomes Account Holder Data. By contributing, supporters consent to being added to the Account Holder’s mailing list (with the ability to unsubscribe). Fundraisers are bound by the same terms as Account Holders. The Company is not responsible for damages arising from campaign activities including event tickets, items, services, or failure to fulfill campaign obligations.

Website Services

Website services are available only with plans that include them, as described at https://www.software4nonprofits.com/pricing. Websites are built, hosted, and served on a third-party website platform that the Company licenses and operates under its own brand. The Company is the platform provider’s customer. The Account Holder has no agreement with, and acquires no rights in respect of, the platform provider.

Build and maintenance. The Company will build an initial website using content and information supplied by the Account Holder, and will make reasonable maintenance updates on request while the subscription remains active. The Company selects the templates, features, and technical approach. Website services are provided on a commercially reasonable efforts basis. The Company does not guarantee uptime, availability, search rankings, traffic, results, or turnaround times, and does not commit to custom code, custom development, third-party integrations, or migration of an existing site. The Company may decline or limit any request that falls outside its standard website service.

Domains. The Account Holder registers and maintains its own domain name and is responsible for all registrar fees, renewals, and DNS records. The Company will supply the records required to publish the site. The Company is not responsible for any interruption caused by an expired domain, a registrar action, or a DNS change made by or for the Account Holder.

Content and accessibility. The Account Holder owns the content it supplies and grants the Company a license to use, reproduce, modify, and display that content for the purpose of building, hosting, and maintaining the site. The Account Holder represents that it holds all rights necessary to that content, including rights to any images, fonts, and text it supplies. The Company may remove content that violates these Terms or applicable law. The Account Holder is responsible for the accessibility of its website, including compliance with the Americans with Disabilities Act, the Web Content Accessibility Guidelines, and, in Ontario, the Accessibility for Ontarians with Disabilities Act, and for all legal notices, privacy policies, and consent banners displayed on the site.

Visitor data. Websites may include forms, analytics, cookies, and embedded Company donation forms. The Account Holder is responsible for the personal information collected through its website and for obtaining any consent required by applicable privacy law. The platform provider processes that information as a service provider to the Company in connection with hosting the site.

Third-party applications. Applications and add-ons made available through the website platform are governed by the terms of the applicable provider and may carry separate fees. The Company makes no warranty in respect of them.

Cancellation of website services. Publication ends at the end of the then-current billing period following cancellation or termination. For thirty (30) days after that date, on written request to info@software4nonprofits.comthe Company will provide a one-time export of the published site files, consisting of the content the Account Holder supplied together with the published HTML, CSS, and media files. After that period the site and its content may be deleted. The Company does not transfer, assign, or otherwise make available any account, site, license, or subscription on the underlying platform, and templates, widgets, platform software, and Company intellectual property do not transfer. An exported site will require further development to operate elsewhere. The Account Holder’s domain name is unaffected.

Changes to website services. The Company may change, suspend, or discontinue website services, including by changing platform providers, on at least sixty (60) days’ notice. A change of platform provider may require the site to be rebuilt.

Chargebacks

Account Holders are financially liable for all chargebacks, refunds, and fines arising from their use of payment processing features, including fees assessed by Forward, card networks, or financial institutions. Chargeback amounts and fees are deducted from future settlements or, if the Account Holder’s settlement activity is insufficient, are invoiced as a debt owed to the Company and due upon receipt.

Service Fees and Subscriptions

Apart from fees incurred in connection with payment transactions, Company assesses certain fees for its platform-based services. Current pricing is available on our website at https://www.software4nonprofits.com/pricing. DONATION Online Account Holders must maintain an active subscription; terms and costs are agreed at registration. Free trials may be offered, after which your payment method is charged automatically. For ACCOUNTS and DONATION Standard, registration is free; annual fees apply for continued use, updates, and support, all as disclosed at the above-referenced website.

Refunds

Account Holders are responsible for communicating their refund policy to supporters. The Company does not refund Transaction Fees. Supporters requesting refunds should contact the Account Holder; we will process authorized refunds using commercially reasonable efforts. Refunds are processed through Forward and deducted from the Account Holder’s future settlements or, if the Account Holder’s settlement activity is insufficient, are invoiced as a debt owed to the Company and due upon receipt. For canceled events, undelivered orders, or unfulfilled campaign obligations, we reserve the right to issue refunds to supporters from the Account Holder’s future settlements. We likewise reserve the right to force refunds to protect platform integrity and mitigate reputational risk. Subscription refunds are available for unused full calendar months after termination by Company (see Term and Termination, below). Desktop product refund policies are communicated at purchase.

Taxes

You are responsible for determining what taxes, if any, apply to the payments you make or receive, and for collecting, reporting, and remitting the correct tax to the appropriate authority. The Company is not responsible for determining whether taxes apply to your transactions or for collecting, reporting, or withholding any taxes. The Company or Forward may report payments to the Internal Revenue Service as required by applicable law, including the issuance of IRS Form 1099-K where reporting thresholds are met. Company makes no representations or warranties of any kind to Account Holder related to the accuracy or such reporting or the tax status of either donations or Transaction Fees, all of which are expressly disclaimed (see Charitable Donations, below).

Charitable Donations (501(c)(3))

If an Account Holder is a 501(c)(3) organization, it may offer tax receipts to supporters as a convenience. Not all payments may be tax-deductible; the Company disclaims any liability regarding tax classification. The Company is a software platform only and does not solicit funds for charitable purposes.

Intellectual Property and Copyright

All intellectual property in the Services—including copyrights, patents, trademarks, and trade secrets—is owned by the Company or its licensors. All trademarks, logos, and service marks displayed on the Services are the property of their respective owners. You may not use them without prior written consent. By submitting content through the Services, you grant the Company a worldwide, non-exclusive, irrevocable, royalty-free license to use, reproduce, modify, display, and distribute it in connection with the Services. You retain ownership but warrant that your submissions do not infringe third-party rights.

The Company has adopted a DMCA policy. If you believe content on the Services infringes your copyright, provide written notice (pursuant to 17 U.S.C. § 512(c)) to info@software4nonprofits.com including: your signature; identification of the copyrighted work and the infringing material; your contact information; a good-faith statement that the use is unauthorized; and a statement that the notice is accurate and you are authorized to act on behalf of the copyright owner. We may terminate accounts of infringers.

Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS. THE COMPANY AND OUR SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. IF APPLICABLE LAW REQUIRES WARRANTIES, THEY ARE LIMITED TO 90 DAYS FROM FIRST USE.

Limitation on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY LOST PROFITS, LOST DATA, COSTS OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES REGARDLESS OF THE BASIS FOR ANY CLAIM (INCLUDING, WITHOUT LIMITATION, BREACH OF CONTRACT OR NEGLIGENCE). OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS ($100.00). OUR SUPPLIERS AND PAYMENT FACILITATOR (FORWARD / DBD VENTURES LLC) SHALL HAVE NO LIABILITY UNDER THESE TERMS EXCEPT AS SET FORTH IN THEIR OWN AGREEMENTS.

FURTHERMORE, ACCOUNT HOLDER ACKNOWLEDGES AND AGREES THAT PAYMENTS FUNCTIONALITY IS PROVIDED BY FORWARD, NOT COMPANY. THUS, IN THE EVENT OF ANY DISPUTE RELATED TO THE PAYMENTS FUNCTIONALITY PROVIDED BY FORWARD, ACCOUNT HOLDER AGREES THAT ITS SOLE RECOURSE SHALL BE AGAINST FORWARD (SUBJECT TO THE TERMS OF ACCOUNT HOLDER’S AGREEMENT WITH FORWARD) AND THAT COMPANY SHALL HAVE NO LIABILITY AS IT RELATES TO THE FORWARD-PROVIDED PAYMENTS FUNCTIONALITY.

ACCOUNT HOLDER UNDERSTANDS AND AGREES THE COMPANY DOES NOT PROVIDE TAX, ACCOUNTING, BOOKKEEPING, OR COMPLIANCE ADVICE OR SERVICES, AND ACCOUNT HOLDER ACKNOWLEDGES THAT IT IS NOT RELYING ON THE COMPANY FOR ANY OF THE FOREGOING, REGARDLESS OF ANY DISPLAY CAPABILITIES INSIDE THE SERVICES. NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT, ACCOUNT HOLDER AGREES THAT THE COMPANY SHALL HAVE NO LIABILITY FOR ANY TAXES, TAX PENALTIES, PROFESSIONAL FEES, OR OTHER LIABILITIES ARISING OUT OF OR RELATED TO TAX MATTERS ASSOCIATED WITH THE ACCOUNT HOLDER’S OPERATIONS.

Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, service providers (including Forward), and agents from any third-party claims, liability, damages, and costs (including attorney’s fees) arising from your use of the Services, violation of these Terms, or infringement of any rights. To the maximum extent permitted by applicable law, this indemnification obligation shall apply even in instances where the third party alleges negligence on the part of Company or Forward.

Changes to These Terms

The Company may modify these Terms, including the Transaction Fee, the Guaranteed Effective Rate, and subscription pricing, at any time. The Company will post the modified Terms with a revised “Last Updated” date. For any change to fees and for any other material change, the Company will give at least thirty (30) days’ notice by email to the address on file or by notice within the Services.

Changes take effect on the date stated in the notice. A change to subscription pricing applies beginning with the Account Holder’s next renewal term following the notice period. Continued use of the Services on or after the effective date constitutes acceptance of the modified Terms. If the Account Holder does not agree to a change, its sole remedy is to cancel before the change takes effect in accordance with the Term and Termination section, in which case the Terms in effect immediately before the change continue to apply through the end of the Account Holder’s then-current billing period.

Term and Termination

These Terms remain in effect while you use the Services. We may suspend or terminate your access at any time for any reason at our sole discretion. Upon termination, your right to use the Services ceases immediately and may involve deletion of your content from our databases. The Company has no liability for any termination. An Account Holder may cancel its subscription by giving written notice to info@software4nonprofits.com. Cancellation takes effect at the end of the then-current billing period, and fees already paid are not refundable except as expressly provided in the Refunds section.

Dispute Resolution and Governing Law

Please read this Arbitration Agreement carefully. It affects your rights and contains procedures for mandatory binding arbitration and a class action waiver.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict-of-law principles.

All claims and disputes that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis through the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Before seeking arbitration, the disputing party must send a written Notice of Dispute to the other party at info@software4nonprofits.com or the email address provided by Account Holder to Company and attempt informal resolution for 30 days.

Arbitration shall be conducted by a single neutral arbitrator. Claims under $10,000 may be resolved through non-appearance-based arbitration. Hearings will be held within 100 miles of the Account Holder’s principal place of business or, for an individual, place of residence. Each party bears its own costs and an equal share of ADR fees.

All claims must be brought on an individual basis and not as part of a class action. The parties waive their rights to a jury trial.

Either party may bring an action in small claims court or seek emergency equitable relief. Claims of defamation, violation of the Computer Fraud and Abuse Act, and IP infringement are not subject to arbitration. Where litigation is permitted, the parties submit to the exclusive jurisdiction of the state and federal courts in Delaware. This Arbitration Agreement survives termination.

Transition from Flipcause

S4NP Corporation acquired certain assets of Flipcause, Inc. pursuant to a sale under Section 363 of the U.S. Bankruptcy Code. S4NP Corporation is a separate legal entity from Flipcause, Inc. and its affiliates. S4NP Corporation has not assumed and does not assume any obligations, liabilities, debts, or commitments of Flipcause, Inc. or any of its affiliates, whether arising before, on, or after the date of the asset acquisition, including but not limited to any claims, disputes, refund obligations, account balances, chargebacks, or other liabilities relating to the former Flipcause platform or services.

Any prior terms of service, privacy policies, user agreements, or other contracts between you and Flipcause, Inc. are not binding on S4NP Corporation and are fully superseded by these Terms with respect to the Services. Your use of the Services following the transition is governed exclusively by these Terms of Use and the Privacy Policy below. If you previously held an account on the Flipcause platform, your continued use of the Services constitutes acceptance of these Terms.

General

These Terms constitute the entire agreement between you and the Company. Our failure to enforce any provision does not constitute a waiver. If any provision is held invalid, it will be modified to the minimum extent necessary and the rest remains in force. You may not assign these Terms without our consent; we may freely assign them. Your relationship to the Company is that of an independent contractor. The Company is not liable for failures due to causes beyond its reasonable control, including payment processor outages, banking system delays, natural disasters, and government actions. You consent to receive communications electronically, which satisfy any legal writing requirement. The Services may contain links to third-party websites; we are not responsible for third-party content or practices, and their terms apply when you click through. Each user is solely responsible for their own content, and we are under no obligation to become involved in disputes between users.

Contact Information

S4NP Corporation
16192 Coastal Highway
Lewes, DE 19958
info@software4nonprofits.com