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Software Licensing and Evaluation
Starting with version 2.70, all versions of DONATION except for the Lite version have software licensing built into them.
What this means is that when you first install DONATION, or first upgrade an earlier version to version 2.70 or later, it will start out as an Evaluation version of the program. This evaluation version will expire in 60 days (though your data will still be there!), and is limited only in that you cannot create and store real receipts with the program. The only option on the Receipt menu that is available is the Current Donor Sample option, which creates a sample receipt so that you can see what they look like. However, the sample receipts do not get stored in the program's database.
The Evaluation version always starts up on the Evaluation and Licensing window of the program. As long as your 60 day evaluation period has not yet expired, you can click the Continue button on that window to continue on into the program, and use all features (except for creating real receipts, as mentioned above).
Extending your Evaluation Period
The Evaluation and Licensing window that comes up when the program is an Evaluation version tells you how many days you have left in your evaluation period. If your evaluation period has 14 or fewer days left in it, and you need more time to decide on whether or not to purchase DONATION, you can click the Request Key for Extension of Evaluation Period button. That brings up an email, addressed to Software4Nonprofits.com, requesting a 30-day extension. Please fill in the reason for your request, then send the email. (Note: Until you only have 14 days left in your evaluation period, this option is not displayed.)
Note: The email request will not appear in your email program's Sent Mail folder.
You should receive an email response, generally within 24 hours, but usually much sooner. This response will explain what to do. Basically, the email contains a key, consisting of numbers and letters. In the Evaluation and Licensing window, click the Install Key for Extension of Evaluation Period button. That brings up the Install Evaluation Extension Key window. You will need to copy the key out of the email you received (by highlighting it with your mouse and pressing Ctrl+C, i.e. hold down Ctrl and press C) and paste it into the entry field in this window (by pressing Ctrl+V). Click the Accept Key button, and it should extend your evaluation period by another 30 days.
For the Web Network Version of the program, the key to request an extension is just called Request Extension of Evaluation Period, and we do not send an actual key, we just do an online extension for you and notify you of it. So there is no need to use an Install Key for Extension of Evaluation Period button, and it is not even displayed on this window.
Obtaining a License Key for the Program
In order to have DONATION stop being an Evaluation version, you need to make an Initial Purchase payment to Software4Nonprofits.com and install the License Key that that entitles you to in the Evaluation and Licensing window. After doing this, that window will no longer come up every time you start DONATION, and all of the features of DONATION will be available.
For the Web Network Version of the program, license keys are not needed, so the parts of this window about license keys never show up, and all parts of this help topic related to them are not relevant.
You are entitled to receive a License Key for your organization if you paid for DONATION within the last 12 months prior to your request for the Key.
To see how to make a payment by cheque, credit card, or for Canadians Interac eTransfer from your online banking, go to the Payment page at http://www.software4nonprofits.com/payment.htm.
Assuming that you are entitled to a license key (and a payment has already been received and acknowledged by Cooperstock Software), if you have at least version 4.04 of DONATION and an active Internet connection, normally when you start the program it will detect that you have a license key available, and prompt you to automatically retrieve it. You will not have to follow any of the further instructions in this section (the next few paragraphs up to the next heading).
If that does not happen, you can instead click the Request License Key for your Organization button in the Evaluation and Licensing window. After asking you a questions about whether you have paid in the last 12 months, that normally brings up an email, addressed to Software4Nonprofits.com, requesting the license key. If desired, you can add any further comments to this email, then send it. (If you have not yet paid, it gives you options on how to do so.)
Note: The email request will not appear in your email program's Sent Mail folder.
You should receive an email response, within 24 hours, but usually much sooner. This response will explain what to do. Basically, the email contains a two-line key, consisting of numbers and letters. In the Evaluation and Licensing window, click the Install License Key for your Organization or Install Updated License Key for your Organization button. That brings up the Install License Key window. You will need to copy the two-line key out of the email you received (by highlighting it with your mouse and pressing Ctrl+C, i.e. hold down Ctrl and press C) and paste it into the entry field in this window (by pressing Ctrl+V). Click the Accept Key button, and it should install your license key, and change DONATION from an Evaluation version to a full version, and/or update the support and upgrades eligibility date.
License Keys are Connected to Organization Names
Your license key is partly based on your Organization Name. If you change the name of your organization in the Maintenance ⇒ Organization Info window, the program will give you a couple of messages telling you that it is inserting that new name into your license key file. Please also email us to inform us of any significant changes to your Organization Name, for our records.
If you use Database ⇒ Switch Databases to create or switch to additional databases for other organizations, or Backup/Restore ⇒ Restore Database to restore a database with a different organization name in it, you may need to obtain another license key for the different organization names. There is no additional charge for maintaining databases for more than one organization on the same computer. (Users of the Standalone version will have to pay at the Local Network version rate if they have more than 5 databases, though they do not have to switch to that version.)
If you need to move the program to another computer for the same organization (or, for instance, rebuild your computer after a hard disk crash), you can use the same license key for that other computer. The same applies if you use DONATION on two computers, and transfer your database between computers. If you no longer have the email containing the license key, just request it again.
Eligibility for Upgrades and Support / Annual Renewals
When you make your initial purchase or pay an annual renewal fee, you are then eligible for upgrades or support for one year from your payment date, which is the date we received your cheque, or the date you paid online. If you pay before your support expiry date, the new expiry date will be a a year from the current expiry date. The expiry date for your eligibility for upgrades and support is part of the license key that you install. To see your expiry date, use Tools ⇒ Request or Install License Key. It will be displayed in the window that comes up.
After making any payment, or being informed for any other reason that your eligibility period for support or updates has been extended, if you have at least version 4.04 of DONATION and an active Internet connection, normally when you start the program it will detect that you have a license key available, and prompt you to automatically retrieve it.
Otherwise, you can use the Request License Key for your Organization button on the Evaluation and Licensing window to request an updated key. Installing this updated key will inform the program that your eligibility for support and updates has been extended appropriately, and will allow it to accept updates.