There are three recommended ways to resolve problems with the DONATION program, and to have your questions about it answered:

1. Read the Help or Manual: Yes, we know many people hate reading manuals or help files! However, many common questions can be answered by carefully reading or searching in the manual. The help file has exactly the same contents as the manual. Once the program has been installed, you can access the help by using the menu option Help -> Contents. Don't forget that you can search in the help using the Index or Find tabs. If you haven't yet installed the program, you can read the manual online from the Documentation page.
    
2. Use the Support Forum: There is a web-based support forum, available online at forums.Software4Nonprofits.com. The forum allows you to search for similar questions that have already been answered, which may solve your problem immediately. Otherwise, you can post your question there (after signing up to be a registered user of the Support Forum) and Cooperstock Software, or an experienced user, will answer it. You can also post suggestions for new features of the DONATION program on the Support Forum.
    
3. Email Cooperstock Software directly at info@Software4Nonprofits.com. We hope that this will seldom be necessary given the availability of the Support Forum. It is also possible to phone us, but we would strongly encourage you to try email first.

   Note about SPAM and email: We receive a lot of SPAM, and our SPAM-checker does sometimes mis-identify legitimate email as SPAM. So please ensure that you have a clear Subject line in your email so we can tell at a glance that it isn't SPAM. Using the name of the program, "DONATION", in your Subject line will help! If you email us and receive no reply in a day or two, it is almost certainly because your email was accidentally classified as SPAM and ignored. Please write again with a clearer subject line, or phone.

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Note:
Personal support is only available to users who have paid for the program within the last year, or purchased an annual support and updates renewal, or requested and received a free license in accordance with the criteria listed on the Pricing and Payment page.

Your support subscription does not include custom data conversion from other systems. However, these are almost never necessary because of the flexible importing options in the program.