Cooperstock Software recommendeds three ways to get support for DONATION:
If you email us and receive no reply within a day, please phone us to follow up, at (416) 423-7722. Most emails will be answered much sooner.
In rare cases, we may offer to solve complex problems by remote controlling your computer, with your permission and participation. In those cases, we use a program from Techinline to do so.
Please report any bugs you find in DONATION, and feel free to request feature enhancements.
Your support subscription includes all normal "how to" questions, help with any problems you are having with the program, etc. However, it does not include custom data conversion from other systems. Fortunately, these are almost never necessary because of the flexible importing options in the program, and the built-in conversions from several other programs. It also does not include any work we do for you to develop custom mail-merge receipts or letters, because you are able to do that yourself in the built-in mail merge editor, or via Microsoft Word in unusual cases. If you do need us to perform custom data conversions or custom receipt or letter development for you, or the very unusual other situations that we do not consider to be part of standard support, we will negotiate an hourly charge for our time. (It is extremely rare that anyone needs this.)
Check out software developer Simon Tatham's useful article on bug reporting at www.chiark.greenend.org.uk/~sgtatham/bugs.html. It indicates what sorts of details are helpful when reporting apparent software bugs. The article exhibits a bit of "attitude", but does give good advice overall.