Frequently asked questions

To fix this issue, simply upgrade your current named version by downloading it from the website’s download page and installing it on top of your existing installation. If you’re unsure which named version you have, check the program’s Help -> About DONATION or About ACCOUNTS menu option.

If you’ve encountered an error in DONATION while trying to print or email receipts and are unable to print the receipts again, don’t worry – you can easily redisplay them using the Receipt -> Reprint Range menu option, without changing their status to Duplicate or Corrected. Then you print or email them as needed. If you’re not sure which receipts you need to reprint, just check the list of them under Reports -> Receipt -> All Receipts.

If you get this message when trying to install a license key, most likely the reason is that you’re using an older version of the program which cannot correctly process an up-to-date key. Updating the program is easy – just check for updates by clicking on Tools -> Check for Updates. Once that is done, the license key should be accepted

In OnDemand, there aren’t any lockouts for multiple failed login attempts. After a few unsuccessful tries, the login window will simply kick you out. However, you can immediately try logging in again without any issues.

If you still cannot log in after carefully trying again (including making sure you are using the correct case, and Caps Lock isn’t on), please contact whoever is the OnDemand Site Admin for your organization to ask them to reset your password. If you do not have a Site Admin other than yourself, you can contact us using the form on the right side of this page and we will reset your password.

To make things easier, we’ve put together a comprehensive guide that walks you through the entire process step-by-step. We hope you’ll find it really helpful! To read the guide, please click on the following link: 

In recent releases of our programs, you can take a screenshot of any window by clicking on the camera icon that you will see in some corner of the window. That will then immediately prompt you to email the screenshot to us, with your comments. 

You can also take a screenshot of messageboxes in recent releases of the programs that show a camera button in the bottom right corner, by clicking that (which will initially do nothing). Then when you click a regular button like OK etc. to close the messagebox, the program will prompt you to email that screenshot to us, with your comments, and it will then continue normally based on the regular button you clicked.

If you don’t see that camera icon or button, or to take a screenshot of any other window or messagebox to send to us, you can instead press Alt+PrtSc (or on some laptops, Fn+Alt+PrtSc). Pressing that doesn’t appear to do anything, or make any sound, but it puts that screenshot into the Windows clipboard. You can then paste that directly into an email with Ctrl+V or the Edit -> Paste menu option in your email program. If that doesn’t work in your email program, you can instead paste it into a Word document that you can send to us. Please be sure to use Alt with PrtSc, so it doesn’t take a screenshot of your whole Windows screen, and please do not send camera photos – both of those alternatives are generally huge, and much harder for us to read. (If you have any problems following the instructions in this paragraph, you can watch our short video demonstration of it at

The error message “Error posting to web service” may be due to a momentary Internet problem on your computer. This error may occur when your computer is unable to find the IP address of the website via DNS.

You can check if this is the case by attempting to go to the web address If the webpage loads saying it’s not our main website (which is what it should say!), then the error may have been temporary. However, if the website cannot be found, there is still a problem on your computer, and you may need to seek more general computer help.

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