Purchasing and License Keys
What are the limitations of the evaluation version?
The evaluation version will work for 60 days after installation,
with an option of requesting an extension if there is some good
reason that you have not been able to complete your evaluation yet.
If your evaluation period expires with no extension or purchase, the
program will stop working, but your data will still be there,
for when you do pay and receive your license key.
The only restriction in the evaluation version is that you can only create
sample receipts (that do not get saved back to the database), not real
receipts.
What's the process for getting a license key after I purchase the program?
Once we receive your payment, we will send you an email
acknowledgement, with instructions for requesting your license key
which is done from the Licensing and Evaluation window that comes up
when you start the program. That sends us an email with your license
key request. We will send back the license key, with instructions
for installing it, on that Licensing and Evaluation window.
I've lost my license key, help!
Most often we are asked this when you have to reinstall the program
and restore your database backup, either on a new computer, or after
your computer has been repaired after a hard disk crash etc. Just
request the license key again from the Licensing and Evaluation
window that will
be coming up when you start the program, and we will send it to you.
I'm getting the message "License key doesn't correspond to organization name"
Generally this only happens if you have changed the Organization Name in Maintenance ⇒ Organization Info,
so that it no longer exactly matches the name we generated the license key for.
You need to look at the email in which we sent you the key (if you still have it), and see what Organization Name we gave
it to you for. You can then either change the Organization Name in the program back to that one (at which point your key
will work again), or just request an updated key if you want to stick with your modified Organization Name.
Problems Using the Program
I can't get email sending through my Gmail address to work.
This is a known issue when using Gmail, when trying to send email through it from programs like DONATION that it
doesn't know about. Version 3.79 and later of DONATION knows how to work around this.
To get it to work with earlier versions of DONATION, you will likely have to do what they call "Allow Less Secure
Apps". We have found that setting most recently at the following address:
https://www.google.com/settings/security/lesssecureapps
After making a change at that address, try the Test button in Maintenance ⇒ Email Sending Configuration in the program again to see whether it's working.
I can't get my non-Gmail email address configured for email sending.
For overall assistance with this, please start by carefully reviewing your program's Help topic on "Email Sending
Configuration", which you can look up in the Index of the Help, or via the Help button in either of the windows
reached from the Help ⇒ Email Sending Configuration menu option in the program.
The most common problem that stops your emails from sending properly is not correctly entering your email password, or
re-entering it if you have changed it.
We also have a web page listing the most up-to-date knowledge we have of the settings that work for many common Internet
Service Providers who supply email addresses, which you can see here. This is the same
information used in the first email configuration window's option for "Determine it from known settings based on
your email address", although the web page may be more up to date if we have learned newer information and either we
haven't released an update including that information yet, or you haven't upgraded your program recently.
I'm getting "Sorry, your computer is having trouble accessing secure pages on www.software4nonprofits.com. Detailed failure reason: Error # 106 ..." when I try to Check for Updates, or request a license key, or use Internet Backups.
This problem occurred because of a change to the website's security certificate made by our hosting company, that we were not aware of in advance. We wrote to all users about it in October, twice, but we still get reports of it daily as of mid-December 2021.
You can fix this by upgrading your current named version of DONATION by directly downloading it from the DOWNLOAD page on the website, then running that to do the installation. Just install that on top of your existing installation.
If you aren't sure which named version you have, check in the program's Help ⇒ About DONATION menu option.
A very few users have found that after the install, when they restart DONATION, their Donor List comes up empty. If that happens, don't worry, you haven't lost your data! Exiting DONATION and then immediately starting it again may resolve that, with your data showing again. If not, please restart (reboot) your computer and start DONATION, and your data should show again.
Of course, you should always have a good up-to-date database backup, off of your hard drive. With that, you can always recover from virtually anything bad that happens (like your hard drive dying), by restoring that backup!
For any other questions, please use our normal
Support resources.